DRAFT for legal review. Not yet in force. Text in [square brackets] is still to be completed or confirmed.
Right of withdrawal
Your 14 days, and when they end for digital stories.
The 14-day right
When you buy online you normally have 14 days to change your mind, counted from the day of purchase, without giving a reason.
Digital stories that start straight away
The films are digital content. If you ask for access to start straight away and confirm at checkout that you understand you then lose the right of withdrawal, the right ends when access begins. We send you a confirmation of this with your receipt. [LAWYER: confirm the reference, Consumer Rights Directive art. 16(m) and the Danish Consumer Contracts Act § 18(2)(13).]
The tick box at checkout reads:
"I want access to the stories straight away. I understand that I lose my 14-day right of withdrawal once access begins."
If you do not tick it, you cannot complete the purchase of a story or a Family Year.
How to withdraw
Where the right still applies, tell us within 14 days: write to hello@andersenworld.com with your name, email address and order date, or use the standard withdrawal form below. We refund within 14 days, to the card you paid with.
Standard withdrawal form: To [COMPANY NAME], [ADDRESS], hello@andersenworld.com. I hereby give notice that I withdraw from my contract for the following digital content: [ ]. Ordered on [ ]. Name: [ ]. Email: [ ]. Date: [ ].